fbpx Communications for Project Managers | University of Maryland Project Management

Why ENCE 424

Ninety percent of a project manager’s work is communication. The purpose of this highly interactive course is to teach the strategic use of communication in managing projects and influencing people. Through directed readings, small group workshops, impromptu speaking, role-play exercises, and individual speech coaching, students will acquire a toolbox of communication techniques and methods. These techniques and methods will be used to address common workplace situations including one-on-one coaching of underperforming team members; justifying additional resources; addressing conflict; leading small group discussions and effective meetings; and making formal presentations.

ProfessorShana Webster-Trotman, PhD, PMP, ITILShana Webster-Trotman, PhD, PMP, ITILStats Credits 3 Offered* Fall On-Campus, Spring On-Campus, Summer Online Prequisite Permission


Communication Strategy

Planning project management communication and effectively analyzing the audience to achieve the project’s strategic goals.

Crucial Conversations

How to effectively handle high-stakes, sensitive conversations to bring about positive outcomes, coach team members, and negotiate successfully.


Using tested communication methods to plan and execute negotiations and other persuasive communications.

Communicator Training

Developing as a communicator through in-class impromptu speeches, individual speech coaching, and leading small group discussions. Students will leave the course with a written plan to continue developing their communication skills.

Student Feedback



Offered: Fall On-Campus, Spring On-Campus, Summer Online*
Week 1Course Expectations and Communication ProcessWeek 2Project Management BasicsWeek 3Nonverbal CommunicationWeek 4Modes of Communication and Audience AnalysisWeek 5Know Yourself and Understand Others (Personality Assessments)Week 6Persuasion and Influence PrinciplesWeek 7Managing High Performance TeamsWeek 8Marketing Yourself and Your ProjectsWeek 9Business Writing and Effective MeetingsWeek 10Cognitive BiasesWeek 11Developing as a CommunicatorWeek 12Developing as a communicatorWeek 13Group Project

*All course content, including schedule, topics, and books are subject to change semester-to-semester. Course costs are dependent on students' individual situations, including but not limited to, online vs on-campus enrollment, in-state vs out-of-state enrollment, and scholarships. Not all books on this page may be required readings and additional readings may be assigned. Please check the UMD Schedule of Classes for most up to date semester offerings. Instructors give students specific semester details once they are enrolled.