About Shana

Dr. Webster-Trotman loves engaging students in critical thinking exercises and welcomes opportunities to gain insights from differing perspectives.

Biography

Dr. Shana Webster-Trotman is a management analyst and project manager at the United States Patent and Trademark Office, Department of Commerce.  In this capacity, she analyzes data; conducts program evaluations and interdepartmental studies; formulates recommendations for process improvements; and manages ad-hoc projects initiated to accomplish organizational strategic goals and objectives.  Dr. Webster-Trotman joined the USPTO in 1990 and has held numerous progressively challenging positions, including overseeing various business units in the achievement of the agency’s mission, strategic goals, and objectives. As chairperson of the Trademark Customer Service Recognition Award Committee, Dr. Webster-Trotman plays a pivotal role in recognizing high caliber employees who go beyond the call of duty.  She served as project manager for 2018 National Trademark Exposition held at the National Museum of American History reaching 43,000 visitors.  In 2009, she received the Department of Commerce Silver Medal Award for designing and implementing successful organizational-wide programs and was awarded a Distinguished Career Award in 2014. Most recently, she was recognized with a Special Act Award for spearheading the planning of an organizational-wide training program that impacted 850 employees.

In addition to her federal service, Dr. Webster-Trotman also teaches undergraduate, graduate, and doctoral courses in organizational development, project management, and leadership. She has a proven track record for engaging students in critical thinking and experiential learning and has a passion for equipping students with the knowledge, skills, and abilities required for launching and sustaining a successful career.

Dr. Webster-Trotman holds professional certifications in Project Management, Myers Briggs, Lean Six Sigma, and Information Technology Infrastructure Library v3. She is a senior fellow of the Excellence in Government Fellows Program, where up until recently she served as chair of the Communications Committee on the Alumni Board. With a diverse, multidisciplinary academic background, she holds a Ph.D. in Management with a specialization in leadership and organizational change; a master’s degree in Financial Management; a master’s degree in English with a specialization in teaching writing and literature; and a bachelor’s degree in English with significant course work in Communication.

To give back to her community, she impacts the lives of adult learners by providing free career development counseling and one-on-one mentoring. During her spare time, she enjoys reading, gardening, visiting new places, and volunteering at community outreach initiatives.